FAQ

General Questions

1. What is CoinSupplyPlanet?

2. How can I contact someone at CoinSupplyPlanet.com?

3. Why are the prices on CoinSupplyPlanet.com lower than at my local store or local show?

4. Is it safe to order from your site?

5. Do you have a physical coin supplies store?

6. Can you ship me free product samples if I plan to make a large purchase?

7. Do you offer bulk discounts?

8. What is your privacy policy?

Payment & Order Process

1. What methods of payment do you accept?

2. Can I order over the phone?

3. Do you accept personal checks or money orders?

4. Do you accept orders by fax?

5. I’m worried about payment security. What kind of security measures do you employ?

6. Can I cancel my order?

7. What is your refund policy?

8. What is your 15-Day Money Back Guarantee?

Order Status & Shipping

1. What is the status of my order?

2. Can I track my order?

3. How much does the shipping cost?

4. Is there a catch with a free shipping option?

5. How quickly will be order get shipped?

6. Do you ship on the weekends or holidays?

7. Do you ship internationally / outside of the United States?

8. Where are the orders shipped out of?

9. Will I get a shipping tracking number after my order ships?

10. Which shipping carriers do you use to ship my order?

11. I received my shipping tracking number but why does it say “Not Found” or “Not Available” on shipping carrier’s website?

12. I ordered something but I have not received any emails from you. How do I know my order went through?

13. Should I expect any more updates after I successfully placed an order?

Order Package & Products

1. I received a defective item. What do I do?

2. I received the wrong item or something is missing in my shipment. How do I get what I ordered?

3. Do you sell used items?

1. What is CoinSupplyPlanet.com?

CoinSupplyPlanet.com is an online retailer that specializes in selling high quality coin supplies from well-known brands as well as up-and-coming manufacturers. Our goal is to offer you a wide variety of products in every category at affordable prices. Learn more about us here.

2. How can I contact someone at CoinSupplyPlanet.com?

It’s easy! All available to options to contact us with either a question, problem or just a general inquiry are available on our Contact Us page.

3. Why are the prices on CoinSupplyPlanet.com lower than at my local store or local show?

The prices are lower on CoinSupplyPlanet.com because we are an online-only retailer. This means that it is cheaper for us to maintain our operation, which translates into cost savings for our customers. Unlike brick-and-mortar stores or coin show sellers, we focus on maximizing the efficiency our of back-store operations to pass on the savings to you, our customer.

4. Is it safe to order from your site?

Absolutely! Our site is protected by an industry-standard Secure Sockets Layer (SSL) technology with a 128-bit encryption from GeoTrust. We take security of your sensitive personal and financial information very seriously. We work with industry-leading vendors such as CDGcommerce to ensure above and beyond compliance with security regulations and
requirements.

5. Do you have a physical coin supplies store?

No. CoinSupplyPlanet.com is an online-only retailer, which allows us to save money on operations and pass on the savings to our customers. Our goal is to provide you with an easy-to-use coin supply shopping experience at prices even lower than a traditional physical coin store or coin show seller.

6. Can you ship me free product samples if I plan to make a large purchase?

While there are always exceptions, we generally do not ship free samples to prospective customers. Please feel free to reach out to us to discuss any potential opportunities on case by case basis.

7. Do you offer bulk discounts?

We do. Please contact us with details of your order and we can work with you on optimized
pricing.

8. What is your privacy policy?

We take information security very seriously. You will always find our practices and procedures
outlined on the Privacy Policy page.

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1. What methods of payment do you accept?

We accept all major credit cards including Visa, MasterCard, American Express and Discover.

2. Can I order over the phone?

We keep our prices low and operation lean by building effective self-service tools on our website. Unfortunately we do not accept orders over the phone at this time.

3. Do you accept personal checks or money orders?

Unfortunately we do not accept either personal checks or money orders at this time.

4. Do you accept orders by fax?

Due to security concerns we do not accept orders by fax at this time. Please use our easy-to-use website to make a purchase or reach out to us if you need any assistance.

5. I’m worried about payment security. What kind of security measures do you employ?

We take information security very seriously. Our site is protected by an industry-standard Secure Sockets Layer (SSL) technology with a 128-bit encryption from GeoTrust.. We also work with industry-leading vendors such as CDGcommerce to ensure above and beyond compliance with security regulations and requirements.

6. Can I cancel my order?

Order fulfillment process starts immediately after you submit your order. There is no additional order cancellation window. If there is a problem with your order including an incorrect product ordered, please contact us with your inquiry right away and we’ll be happy to help.

7. What is your refund policy?

We created our 15-Day Money Back Guarantee to give you peace of mind when ordering from CoinSupplyPlanet.com. You will always find our latest refund policy and procedures on our return policy page.

8. What is your 15-Day Money Back Guarantee?

Our 15-Day Money Back Guarantee is a commitment to accept product return for a full refund within 15 days of purchase - no questions asked. Read more about our refund and return policy here.

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1. What is the status of my order?

We try to process all orders on the day of purchase, if received during business hours. During non-business hours or due to other reasons, processing may take up to 48 hours to complete. You will receive an automatic email with a shipping tracking number once your order has been shipped. If you created an account during your purchase, you can always check the status of your order by logging in and then clicking on “View Order Status” link.

2. Can I track my order?

Absolutely! Once your order is processed and shipped, you will receive an automatic email from us with a tracking number.

3. How much does the shipping cost?

Our shipping rates are based on the order total (excluding taxes). The rates are as follows:

Exception: Free shipping does NOT apply to orders shipped to Alaska, Hawaii or U.S. Territories

4. Is there a catch with a free shipping option?

No catch. We offer free shipping over $75 as a way to entice our customers to purchase higher quantities in a single order and save money on shipping. If your order qualifies, you will have an opportunity to select a free shipping option during checkout. One notable exception is shipping to Alaska, Hawaii or U.S. Territories. Unfortunately the free shipping option does not apply in those cases.

5. How quickly will my order get shipped?

We try to process all orders on the day of purchase, if received during business hours. During non-business hours or due to other reasons, processing may take up to 48 hours to complete. You will get an automatic email from us with a shipping tracking number once your order ships.

6. Do you ship on the weekends or holidays?

We process and ship orders during regular business hours: Mon – Fri. If you place an order on the weekend and/or during a holiday, it will be queued and usually shipped out on the first business day following the business day.

7. Do you ship internationally / outside of the United States?

Not yet. We are working hard to be able to ship internationally but unfortunately we do not currently ship outside of the United States.

8. Where are the orders shipped out of?

We work with a variety of vendors to offer you coin supplies and shipping rates at the lowest possible price so shipping locations may vary. In most cases we will be shipping out of California.

9. Will I get a shipping tracking number after my order ships?

Absolutely! Once your order has been processed it will be assigned a unique shipping tracking number. We will send you an automatic email with your shipping tracking number. We try to process orders on the same business day but it may take up to 48 hours.

10. Which shipping carriers do you use to ship my order?

11. I received my shipping tracking number but why does it say “Not Found” or “Not Available” on shipping carrier’s website?

A unique shipping tracking number get assigned to your order once it is processed. The tracking number is real and working. Unfortunately sometimes there is a delay in that shipping tracking number showing up on carrier’s site. We recommend that you check again in 12 to 24 hours. Of course, if you need help or an update in the immediate, we’ll be happy to help if you send us an email.

12. I ordered something but I have not received any email updates from you. How do I know my order went through?

If you placed a successful order, you should have received an automatic order confirmation with details of your order (including an order confirmation number). If you have not received one, please check your email service’s spam or junk folders. If you still can’t locate an order confirmation email, we recommend that you contact us and we’ll be happy to help.

13. Should I expect any more updates after I successfully placed an order?

We keep you up-to-date on all important order progress updates. Generally we send out only two emails: an automatic email confirmation when an order gets successfully placed (with details such as products ordered and your order confirmation number) and an automatic email confirmation when an order gets shipped (with shipping tracking information).

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1. I received a defective item. What do I do?

Our warehouse team is busy making sure that all items shipped to our customers are in mint condition. Unfortunately sometimes things do slip through. If you received a defective item, please contact us and we’ll be happy to resolve the problem.

2. I received the wrong item or something is missing in my shipment. How do I get what I ordered?

We always strive to make sure all orders go out to customers error-free. Unfortunately things do go wrong sometimes. If you received an incorrect item or something is missing in your package, please reach out to us and we’ll resolve the problem.

3. Do you sell used items?

No. All products sold by CoinSupplyPlanet.com are brand new.

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